cybersecurity and UX design, usability, better design

Boosting Cybersecurity Adoption: How Good UX Can Make a Difference

Original article appearing on Medium

 

IIIMPACT is a leading product UX design and development company with over 17 years launching 100s of digital software enterprise and mobile products for startups to Fortune 10 companies. We have helped clients from almost every industry vertical — energy, robotics, fintech, cybersecurity, retail, HR, education, eCommerce, etc.

 

 

We’ve also been listed in the Inc5000 two consecutive years in a row for one of the fastest growing independent companies in the US. We’ve also ranked in the top 50 in the southwest which includes Texas / Dallas / Houston / Austin, Nevada / Las Vegas, and Arizona / Scottsdale.

 

 

If you are looking for a top product design and development company to help launch or redesign your enterprise, SaaS, mobile, POS, or web application with a scalable, high-quality Design and DevOps process — contact IIIMPACT

 

 

Cybersecurity is critical for safeguarding sensitive information and assets against cyber threats. However, for many users, the complexity and unfamiliarity of these tools can make them difficult to use and understand. This is where user experience (UX) design comes in.

 

By incorporating UX design into the development of cybersecurity software, companies can create products that are not only secure but also user-friendly, leading to increased adoption and usage.

 

In this article, we will explore how top cybersecurity companies like IBM SecurityMicrosoft, CiscoOraclePalo Alto NetworksCheckpoint, and Fortinet can incorporate good UX strategy and design into their development process.

 

By making a good product strategy and process, the product will be easier to use, users will be happier, and it will be easier to find, analyze, and fix threats. This higher productivity and lower cost will make their software more valuable, leading to more people using it.

 

What are the top cyber security companies missing with UX design?

 

 

 

 
Fugly Dashboard
 

 

 

Bad dashboard UI UX design for CybersecurityFugly Dashboards 2 – The Sequel

 

All of these companies are well-known in the cybersecurity industry. They offer a wide range of products and services to protect businesses and organizations from cyber threats.

 

 

Some of their users, though, have said that the software is hard to use and understand.

 

 

By building a good UX strategy and design into the development process, they can make their software easier to use, leading to more people adopting and using it.

Cybersecurity software is critical for protecting sensitive information and assets from cyber threats. However, for many users, the complexity and unfamiliarity of these tools can make them difficult to use and understand.

 

 

This is where user experience (UX) design, user interface (UI) design, and usability research come in. By incorporating these practices into the development of cybersecurity software, companies can create products that are not only secure but also user-friendly.

 

 

UX design is the process of creating products that provide meaningful and relevant experiences to users. In the context of cybersecurity software, this means designing software that is easy to navigate, understand, and use. One way to achieve this is through clear and intuitive UI design. This includes elements such as icons, buttons, and menus that are easily recognizable and easy to use.

 

 

Usability research is another important aspect of creating user-friendly cybersecurity software. This involves testing software with real users to identify any issues or problems with the design. This can include issues such as confusing navigation, unclear labels, or confusing error messages. By conducting usability research, companies can identify these issues and make changes to improve the overall user experience.

 

 

One of the main benefits of incorporating UX design, UI design, and usability research into the development of cybersecurity software is that it can lead to increased adoption and usage of the software. When users find software difficult to use or understand, they are less likely to use it. This can lead to security vulnerabilities, as users may not be aware of important security features or may not be using the software properly.

 

 

Another benefit of good UX design and usability research is that it can lead to increased efficiency and productivity. When software is user-friendly and easy to use, users can complete tasks faster and with fewer errors. This can lead to increased productivity and reduced costs for companies.

 

 

In addition to these benefits, incorporating UX design, UI design, and usability research into the development of cybersecurity software can also lead to increased customer satisfaction and higher NPS scores.

 

 

 

 

 

 

Check out some of the NPS Scores of these top cybersecurity companies:

 

Fortinet -8

 

Splunk 8

 

Oracle 25

 

IBM 27

 

Secureworks 31

 

Cisco 38

 

 

 

As you can see the NPS scores aren’t the greatest and these are the leading companies in cybersecurity today.

 

Is that why it seems every time you turn around, there’s a new breach?

 

Paypal hacked — 35000 PayPal accounts breached in credential stuffing attack

 

TMobile breached — 37 Million accounts

 

Youtube Channels

 

Experian exposed credit reports to cyber criminals after its website was found to have a critical vulnerability

 

 

When your cyber security analysts are happy with the software they are using, they are more likely to recommend it to others and continue using it in the future. This can lead to increased sales and revenue for companies.

 

 

Incorporating UX design, UI design, and usability research into the development of cybersecurity software can lead to several benefits, including increased adoption and usage, increased efficiency and productivity, and increased customer satisfaction.

By taking a user-centered approach to the development of cybersecurity software, managed service providers and companies can create products that not only provide strong security but also provide a positive user experience.

 

 

 


 

 

 

IIIMPACT has successfully collaborated with hundreds of companies worldwide helping them create the best user experience, strategy, and product innovation and improving their DevOps and DesignOps processes for a coachable and scalable team.

 

We help companies create innovative products with a user-centered design process that ensures better user engagement, usability and UX so that your products succeed at scale.

 

 

There are a lot of risks and problems that come with launching a software product. Let us help you find your way around these problems and solve some of them so you can feel more confident during the process.

 

 

Please drop us a message if you have any questions or would like to see how we can help you create the next innovative product.