Improving the customer experience while maintaining feature flexibility to ensure customer success.

Kahuna Workforce

Product Immersion
User Story Mapping
Design Sprint

Kahuna Case Study

How we collaborated

Engagement with the client started in January 2020

Product immersion workshops

Design sprints to rapid test new product features

Kahuna Case Study

What we did


Facilitating workshops to gain a better understanding of the current product and where we could improve add value for the business and customers.

UX Strategy

Defining the UX strategy and roadmap planning for MVP and feature releases.

Design System

Setting up a Design System to promote a consistent UI experience across the product when working with different development teams.

UI Design

UI design refresh of identified roadmap product features.

UX Design

UX design improvements that won’t need heavy lifting on the development team.


Creating and testing new features for upcoming releases.


Creating prototypes for ongoing user testing while we iterate on UI updates.

Improve Delivery Speed

Embedding iiimpact front-end developers to get to MVP faster.

Design System
Final Designs
Additional Components

Kahuna Case Study


Delivering a new look and feel for customers

With the intention of offering further theming and personalization in feature releases.

Introducing a responsive web experience

Previously not available for customers that might be working on site with tablets or mobile devices.

Improved layouts and workflows

Allowing customers to choose their ideal experience

Takeaway Thoughts