Kahuna Workforce
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Product Immersion
User Story Mapping
Design Sprint
Kahuna Case Study
How we collaborated
Engagement with the client started in January 2020
Product immersion workshops
Design sprints to rapid test new product features
Kahuna Case Study
What we did
Workshops
Facilitating workshops to gain a better understanding of the current product and where we could improve add value for the business and customers.
UX Strategy
Defining the UX strategy and roadmap planning for MVP and feature releases.
Design System
Setting up a Design System to promote a consistent UI experience across the product when working with different development teams.
UI Design
UI design refresh of identified roadmap product features.
UX Design
UX design improvements that won’t need heavy lifting on the development team.
Testing
Creating and testing new features for upcoming releases.
Prototypes
Creating prototypes for ongoing user testing while we iterate on UI updates.
Improve Delivery Speed
Embedding iiimpact front-end developers to get to MVP faster.
Design System
Final Designs
Additional Components
Kahuna Case Study
Outcomes
Delivering a new look and feel for customers
With the intention of offering further theming and personalization in feature releases.
Introducing a responsive web experience
Previously not available for customers that might be working on site with tablets or mobile devices.
Improved layouts and workflows
Allowing customers to choose their ideal experience
Takeaway Thoughts
Understanding the users
Thorough understanding of Kahuna’s current product and variety of customers proved to be vital to ensure that we cater for the overwhelming product customizations they allow. Organizations require different features or workflows to ensure their own success and therefore feature parity with the new experience was very important.
Value added
By providing a better customer experience we are able to increase user satisfaction, create customer loyalty, decrease the time for training and reduce customer support calls. Through continuous iterations and user testing we are able to make better decisions faster and reduce development time and cost.
Long-term partnership for success
Regular check-ins and working closely with Kahuna’s product and development teams allows for all stakeholders to stay informed and share knowledge across departments.
